Employment Opportunity

CSR (Customer Service Representative) and Teller
in Adrian

 

JOB SUMMARY: 

  • CSR: Provides complete customer services on new and existing deposit accounts. Duties may include preparing signature cards and deposit account documentation, making transfers, reviewing reports and handling account maintenance.
  • Teller: Assists the customer in their teller transactions including deposits, withdrawals, and check cashing. Responsible for comprehensive, prompt and accurate customer transactions. Balances cash drawer at the end of the shift.

 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

  • Interacts with customers via telephone, email, online, or in person to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries, cross sell, or to forward to the appropriate staff.
  • Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
  • Accepts deposits, confirming accuracy of transaction.
  • Prepares, verifies, and issues cashiers’ checks.
  • Enters transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts.
  • Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
  • Balances cash drawer.
  • Maintains a work area that ensures the safety of all negotiables and confidential records.
  • Opens deposit accounts and does account maintenance.
  • Performs other related duties as assigned.

 

REQUIRED SKILLS/ABILITIES: 

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer inquires.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, products and services.

 

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent.
  • Customer service experience required.

 

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: 

  • Prolonged periods of standing and/or sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to talk and hear.
  • Required to use hands and fingers, to handle or feel.
  • Vision abilities required by this job include close vision.
  • The working environment is generally favorable with standard office equipment available. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The noise level in the work environment is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This job description does not constitute an employment agreement. This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions with the position.  While this job in intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary. 

How Do I Apply?

We’re always networking with talented individuals to join our growing team. If you’re interested in working at Premier Bank,email your resume to HumanResources@AdrianBank.bank. We’d love to hear from you!

We are an Equal Opportunity Employer.