Login Process Changing

Beginning May 1, security challenge questions will be replaced with an OTP one‑time passcode sent to your email when logging in to Online Banking or Mobile Banking from an unrecognized device—unless you’ve marked it as a trusted device.

What does this mean for you?

You will need to verify that your email address is up to date in your Online Banking profile or contact your nearest bank location to update.

If you haven’t previously clicked “Don’t challenge me again on this device,” you will need to be able to access your email to get the code when you are logging into Online Banking or Mobile Banking.