We’ve all been there. Someone is asking for help, and we naturally want to help them. It may be a new hire at a company who accidentally sent you too big of a refund, a salesman who charged you the wrong price, a government worker covering up their error in processing your tax return, or an employee from your credit card company who messed up on your account.
They may ask for access to your Online Banking account credentials or remote access to your computer to get your account information to reverse the transaction, request you to send gift cards to them for the difference, or make you buy crypto to cover the additional cost.
When in doubt, end the conversation and contact the company using a known source, such as the phone number on your normal bill or their official website. Avoid using unconventional payment methods such as crypto and gift cards because they are difficulty to track, and you can’t get the money back. Never give your Online Banking account credentials to anyone and be wary in allowing anyone to remote into your computer.
Be sure to check out our Blog or our page on Facebook for fraud tips every Friday. We’ll cover different types of fraud as well as red flags to help you identify when it might be a scam.
Remember, if you have questions about a possible fraud situation or just an uneasy feeling about a phone call, text, email, or transaction, feel free to contact the Fraud Department at (605) 934-2500.